Refund policy

At Paramii Gem, we take pride in the quality and authenticity of our gemstones. Your satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our returns policy below.

1. Eligibility for Returns

• Returns are accepted within 14 days from the date of delivery.
• Items must be unused, in the same condition as received, and in their original packaging.
• Customized or personalized gemstones and jewelry cannot be returned, unless they arrive damaged or defective.

2. How to Request a Return

To initiate a return:

• Contact our customer support team at contact@paramiigems.com within 14 days of receiving your order.
• Provide your order number and reason for the return.
• Our team will guide you through the return process and provide a return authorization.

3. Refunds

• Refunds are processed after the returned item has been received and inspected.
• Approved refunds will be credited to the original payment method within 7–10 business days.
• Shipping charges are non-refundable, except in cases where the item is defective or damaged.

4. Damaged or Defective Items

• If your gemstone or jewelry arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
• We may request photos of the damage to process a replacement or refund.
• Paramii Gem will cover the return shipping cost in such cases.

5. Exchanges

• Exchanges are subject to availability.
• To request an exchange, follow the same steps as a return, specifying the item you wish to receive instead.

6. Important Notes

• We recommend using a trackable shipping service for returns, as Paramii Gem is not responsible for lost packages.
• We reserve the right to refuse returns that do not meet our policy criteria.

 

If you have any questions regarding these Terms and Conditions, please contact us at:

Email : contact@paramiigems.com
Phone : +1 (555) 123-4567